SANDSIV wins the Frost & Sullivan Award for leading role in the European VoC industry



ZURICH, SWITZERLAND, June 24th, 2021 – SANDSIV, the leading provider of customer experience management solutions in the EMEA region, has won the Frost & Sullivan Best Practices Product Leadership Award 2021 in the European Voice of the Customer Industry. The award follows the recognition of SANDSIV’s flagship platform sandsiv + by Gartner and Forrester Research as the VoC market leader and marks SANDSIV’s rise as a global leader in the CX / VoC space.

SANDSIV’s market leadership extends beyond Europe. From its headquarters in Switzerland, SANDSIV delivers CX solutions to customers in 16 countries, including the multinational telecommunications companies A1 Group and MTN Group.

Frost & Sullivan Best Practices Award

The Frost & Sullivan Award recognizes SANDSIV’s leadership role in three key aspects of the CXM industry: business innovation, technological disruption and measurable benefits for client companies. 13 CXM providers were considered for the award.

Frost & Sullivan were particularly impressed with the combination of performance and flexibility of sandsiv +. SANDSIV is consistently a leader in the application of new zero-touch technologies for the collection of feedback, for the meaningful collection of customer data with AI-supported analyzes and for the provision of comprehensively expanded visualizations of this analysis. Its K8s-based automated delivery system helps SANDSIV to tailor the platform exactly to the needs of each customer and enables sandsiv + to integrate seamlessly into the most complex and advanced IT infrastructures.

“We are proud to lead the European VoC space,” says Federico Cesconi, CEO of SANDSIV. “As a Swiss company based in the heart of Europe, we feel particularly committed to the highest standards of quality, reliability and security. We’re excited to have Gartner, Forrester, and now Frost & Sullivan agree. “

Frost & Sullivan, a global business growth consultancy with a 60 year history, was impressed with both the outstanding capabilities and proven reliability of sandsiv +, as well as its proven ability to measurably improve business performance.

“SANDSIV offers a superior solution,” said Frost & Sullivan, “based on cutting-edge AI, with advanced analytics and visualization capabilities and a full suite of capabilities that enable companies to capture VoC across multiple channels Improve customer service and differentiate yourself from the competition. “

This opinion is confirmed by the analysts who rated SANDSIV in comparison to the competition.

“Sandsiv + takes customer business intelligence to a whole new level,” notes Federico Teveles, research analyst at Frost & Sullivan, “and provides customers with an insight into what is going on behind the scenes and offers end-user organizations exceptional value.

“SANDSIV gets its success from its strong commitment to customer-oriented product design,” he continues. “The modular architecture of sandsiv + increases the agility of the platform and enables customers to use the required functional modules to adapt the solution to their context.”

Download the full report (PDF) by clicking here:–sullivan-recognizes-sandsiv-as-the-leader-in-the-european-voice-of- the customer software solution industry

To learn more about how SANDSIV is helping companies take their customers’ voices into account in everything they do, please contact us at or


SANDSIV is a Swiss software provider based in Technopark Zurich, the most important technology center in Switzerland. SANDSIV was named a leading VOC provider in Gartner’s most recent VOC market report and has built its reputation as a provider of state-of-the-art Voice of the Customer business solutions “sandsiv +” to advanced CX teams from leading organizations across EMEA, including leading companies , established in the telecommunications, financial services, utilities, retail and transportation sectors.

About sandsiv +
sandsiv + records, analyzes, integrates, improves and measures the customer experience. The next-generation CX platform introduced in 2014 harmonizes data from any direct or indirect channel and generates derived data with artificial intelligence. Its analytics capabilities are based on advanced AI technologies such as Natural Language Processing (NLP) and Deep Machine Learning, which enable the increasingly unattended production of faster and more accurate actionable insights and enable companies to act responsibly and plan wisely. The platform supports complex integration, customization and configuration.

Silvia Bello


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